If you are unhappy with your purchase, you may return new and unused items in the original box with all accessories within 30 days from purchase for an exchange or refund to the credit card used at time of purchase, less any shipping fees incurred by the seller or purchaser. Please note: Special orders are not refundable.
For a refund, all merchandise must include the original manufacturer’s tags, packaging, literature and identification stickers. All returns must be insured and postage prepaid. Please clearly print or type the purchaser's name and address on the outside of the package. Shipping and handling is non-refundable.
There are no returns or credits available on pre-spooled line. TW's Bait and Tackle reserves the sole right to refuse the return of any item in which the purchaser has made previous routine returns or if the item has been misused or abused.
Warranties and Defective Merchandise
As a certified retailer, TW's Bait and Tackle is not allowed to handle warranty claims directly unless it is a TW's Bait and Tackle branded item. Warranties must be handled by the manufacturer, per our dealer agreement. For warranty-related issues or defective merchandise claims, customers should contact the manufacturer directly.
Customer Service Info
Email Support Hours:
Monday - Friday: 8:00am to 5:00pm EST
Email:
Returns Address
TW's Bait and Tackle: ATTENTION RETURNS
2230 S. Croatan Hwy / PO Box 969
Nags Head, NC 27959